Promethean Smart Board Pen Not Working

The promethean proactiv panel connected to a windows 7 pc has stopped reacting to the pen.

Promethean smart board pen not working.

A faulty nib can prevent a promethean pen from functioning. If the above troubleshooting doesn t work check the pin nib. Take the tip out of the activpen and flip it over. If defective turn it in to your building tech to determine if it is under warranty.

First determine if the pen will work on another board. Promethean s activpen is battery free designed to write just like a pen and act just like a mouse. Just wanted to clarify about lab. Unplug all usb cables from your computer and restart your computer.

If both pens don t work your computer does not recognize that the activboard is connected. Remove the nib and check it on another activpen. If it works on a colleague s board the pen is not defective. It detects the board as an activboard v3 75 build 0 serial number 0b14d05a.

The pc is running windows 7 pro 64 bit and has activdriver x64 v5 9 installed. It is used to communicate with the pen. You do need to use the promethean pen to select different tools etc in notebook though. The ir sensor is a black rectangle near the lens.

If it still doesn t work try a different known good activpen. Promethean board pens feature a detachable plastic nib. Once the computer restarts and you have logged back in and it s ready to use try plugging the usb cables back into your computer. Watch this video to learn about common activpanel connection problems which will help you troubleshoot any issues before contacting promethean support.

Make sure smart product drivers 11 or later is installed and currently running on the connected computer. The pc is connected to the board using a usb to serial adaptor. Put the tip back in the pen and try it on the activboard again. If it is not under warranty your school will need to purchase a replacement.

If your promethean pen s is still unresponsive contact your building tech coordinator. If the pen works the problem exists with the previous pen and you may need to replace it. View our support articles and software downloads for this product.